At Thrifty Engines Inc., we are committed to ensuring a hassle-free experience for every customer. Our warranty policy provides returns and refunds if you receive defective or incorrect merchandise. We’ve designed our warranty process to be smooth and efficient, addressing any queries or complaints promptly to keep your experience seamless.
Before you initiate a warranty claim, please make sure that all the preinstallation checks (as discussed under the warranty page) were followed at the time of installation because that can eliminate most of the common issues.
A valid proof of the issue (pictures, videos, etc.) showing our STOCK# on them so we
know that the issue belongs to our engine or transmission.
A diagnostic report from a certified mechanic that narrows down the issue to the
engine or transmission in question.
Installation receipt showing that our preinstallation guide was followed and that a new
water pump was installed at the time of installing the engine.
Pictures of the heat tabs (required for specific issues)
On successful submission of all the above documents, our warranty team will review the
claim and share the final update as soon as possible.
Once your claim is approved, we will provide a BOL (bill of lading) for the pickup of the
defective merchandise that needs to be printed out and shown to the driver at the time of
pickup.
Once we receive the merchandise, we will initiate the replacement/refund as per the
requirement. Shipping costs for warranty-approved returns are covered by us. In order to
eliminate any extra charges to you while dealing with a return, please make sure of the
following:
In case of replacement, we will take 3-5 business days to ship the replacement after the
defective one has been picked up.
In the case of a refund, it will take 3-5 business days (excluding holidays and weekends) to
process the refund to your source account after the defective item has been picked up.
(Defective merchandise must be picked prior to the replacement shipment/refund initiation.)
We are here for your assistance before and after the sale.
You can submit a warranty claim here
Shipping Policy:$132.00
