Starting a Return Request
Eligible return requests generally must be initiated within seven calendar days of the original delivery date. Contact support promptly with your order information and reason for the request.
Prior Authorization Required
A return authorization is required before any unit is shipped. Unauthorized returns, refused shipments or freight sent to an unapproved destination may be rejected and may create additional charges.
Return Condition & Documentation
- Keep the unit, accessories, tags and packaging together.
- Do not disassemble, modify or install the unit unless instructed.
- Provide photographs, diagnostic information and documents requested by support.
- Package the authorized return according to the provided freight instructions.
Restocking, Cancellation & Freight
Restocking, cancellation, original freight, return freight and other deductions may apply depending on the reason, timing and condition of the return. Review the exact current policy before purchase.
Incorrect or Shipping-Damaged Items
Report visible shipping damage or missing items within 48 hours. For an incorrect or defective item, contact support while the unit is still installed or in its received condition so the team can review the issue and next steps.