RETURNS & REFUNDS

REFUND & RETURN POLICY

Effective Date: Warranty coverage begins from the Date of Invoice

1. POLICY OVERVIEW

Thrifty Engines sells used, pre-owned automotive components, including engines, transmissions, and related auto parts.

Due to the nature of these products:

• All refunds and returns are strictly conditional and require prior approval
• Placing an order confirms that the customer has read, understood, and agreed to this policy
• No exceptions will be made outside these rules

2. RETURN AUTHORIZATION (MANDATORY)

• All returns require prior approval from Thrifty Engines
• Returns without authorization will be refused

To request approval, contact:

📧 Email: info@thriftyengines.com

📞 Phone: 1-800-853-2180

3. ELIGIBLE RETURNS

Returns may be approved only in the following cases:

• Incorrect product shipped by Thrifty Engines
• Damage during transit, reported within 48 hours of delivery
• Warranty-approved mechanical failure, as defined in the Warranty Policy

Each request is reviewed individually.Customers may be required to submit photos, videos, or supporting documentation.

4. NON-RETURNABLE ITEMS

The following items cannot be returned or refunded:

• Products that have been altered, modified, dismantled, or repaired
• Items returned without original packaging or documentation
• Orders delayed due to incorrect or incomplete customer-provided information
• Special-order items or items held with a deposit
• Electrical or electronic components

5. APPEARANCE & INSPECTION

• Used engines may show signs of wear such as rust, scratches, discoloration, oil stains, or prior use marks
• Performance is guaranteed; appearance is not
• Customers must inspect shipments immediately upon delivery
• Appearance concerns must be reported within 7 calendar days

Refusing delivery for appearance-related reasons results in:

• 20% restocking fee
• Full two-way shipping charges
• No refund of shipping, handling, or processing fees

6. ORDER CANCELLATIONS

• Within 24 hours: No fees apply if the order is cancelled within 24 hours of placement
• After 24 hours: A mandatory 20% restocking fee applies
• After shipment or preparation:
  • 20% restocking fee
  • Full two-way shipping charges

7. WARRANTY RETURNS & REPLACEMENTS

• Shipping is covered only for approved warranty claims
• Replacement units are subject to availability
• Refusing an approved replacement is considered a voluntary cancellation and results in:
  • 20% restocking fee
  • Applicable shipping charges

8. CUSTOMER ERRORS & VIN / COMPATIBILITY ISSUES

• Thrifty Engines verifies compatibility using a VIN-based system
• Customers must provide accurate vehicle information

If incorrect information is provided:

• Customer pays any price difference
• Customer pays two-way shipping charges
• Refusal of replacement incurs a 20% restocking fee

9. CORE RETURNS & DEPOSITS

Certain engines or transmissions require a core deposit.

Core deposits are refunded only if the core is:

• Returned complete
• Undamaged
• Returned within the allowed timeframe

Damaged, incomplete, or late cores will not be refunded.

10. NON-REFUNDABLE DEPOSITS

The following deposits are non-refundable under all circumstances:

• Inventory hold deposits
• Special-order deposits

11. REFUND PROCESSING

• Refunds are issued only to the original payment method
• Processing time: 5–7 business days after approval
• Banks or card issuers may take an additional 5–10 business days
• Thrifty Engines is not responsible for banking delays

12. SHIPPING & TRANSACTION FEES

• Shipping charges are non-refundable unless the return is due to an error by Thrifty Engines
• Return shipping instructions must be followed exactly
• All transaction, processing, and payment fees are final and non-refundable unless the company is at fault

13. LIMITATION OF LIABILITY

Thrifty Engines is not responsible for:

• Labor or installation/removal charges
• Towing or transportation costs
• Rental vehicles
• Downtime, lost income, or inconvenience

Warning: Liability is limited to the original purchase price of the product, to the maximum extent permitted by law.

14. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

• Verifying vehicle compatibility before purchase
• Providing accurate vehicle information
• Retaining installation and diagnostic documentation
• Reporting issues within stated timelines

Failure to comply may result in denial of return or refund.

15. CONTACT INFORMATION

For refunds, returns, or cancellations:

Thrifty Engines

📧 Email: info@thriftyengines.com

📞 Phone: 1-800-853-2180

🕘 Business Hours:

• Monday – Friday: 09:00 AM – 06:00 PM
• Saturday: 10:00 AM – 04:00 PM
• Sunday: Closed